FAQ

Explore our FAQ section for quick answers to common queries. Can't find what you're looking for? Reach out to us through the contact form, and we'll be happy to assist you.

Plugin: Media Activity Tracker

What happens if my subscription expires?

When your subscription lapses, all functions remain active only for posts and pages. However, you won’t receive plugin updates, additional features, or compatibility/security updates. Nevertheless, we provide support to address any potential compatibility issues.

How can I cancel my subscription?

You can cancel your subscription at any time by logging into your account.

Are there restrictions on video/podcast tracking with the plugin?

Currently, our plugin allows tracking for only one video or podcast on the same page. This may evolve in the future. The ‘continue progress’ function with Vimeo is contingent on enabling the option on Vimeo’s side.

Which video platforms does your plugin support?

Our plugin is compatible with Vimeo, YouTube, and other videos using the <video>

Which audio platforms does your plugin support?

The plugin supports Seriously Simple Podcasting and any other audio utilizing the

How can I configure the plugin?

Check the following video:

Why is support essential for this plugin?

With the vast array of WordPress plugins and potential custom-coded solutions on your website, issues during installation or usage may arise. Contact us, and we’ll find a solution tailored to your needs.

Can you assist with more complex customizations based on your plugin?

Certainly! Drop us a message via the contact form, and we’ll delve into the details of your requirements.

Is there a refund policy?

Yes, we offer a full refund within 14 days. Feel free to request it through the contact form.